It's moments like these I remember why I love working for Disney!

A guest came to make an exchange this evening, it was just before the fireworks were about to start at 9pm and it was extra magic hours. So the store was open until 11pm, I had been in since 1pm. The mum and daughter were exchanging a top they had brought a few weeks ago for a different size, but the mum couldn't find the receipt. She said "oh we will come back another time with it, we only live two hours away" I told them I could make the exchange without the receipt if they were ok with waiting shortly for a manager to come and approve it. Which was fine with them. So we got talking, they were really funny, I was talking to her daughter about One Direction and they asked me how I got the job etc. I served other guests while they waited patiently, but continued our conversation, including other guests into out conversation as I carried out their transactions. When Tom, my manager finally came to help out with the exchange, the mum immediately started to tell him what a great cast member I had been.  She told him she is in the hospitality business, she did a disney internship years ago and knows what disney cast members are expected to be like, but i was a truly magical fairy tinkerbell like cast member full of pixie dust and exceeded their expectations. She said i had been so lovely and helpful not just to them but to all the guest she had seen me engage with that night. She mentioned she would hire me in a second if she could so I could stay in America because I had told her in our conversation how much I would love to stay. She is an annual pass holder for the last three years and believes it is money well spent, she loves the parks, rides, merchandise, but they don't make the trip worth while, it's cast members like me that keep her coming back time and time again. She called me amazing and that i was the true essence of Disney. The fact that I was still smiling and making them laugh at 9pm was amazing she thought, if there was a survey person outside they would happily tell them how great I had just been that evening for them. As they left the daughter gave me a hug and then the mum did also. It meant so much, that without even trying or thinking how can i be extra magical? i was just myself talking away to them, I had made an impact and given them great customer service when all I thought I was doing was having a chat with these two guests. I hope I see them again and get their names, and I photo. Wish I had asked my manager to take one now. He did then say "if that doesn't make it into the recap tonight u don't know what will" very proud cast member this evening. I am working in the right place!